Junior Suite 1 King City view
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Hotel · Almaty · Almaty City
The Ritz-Carlton, Almaty
A 5-star stay in the heart of Almaty's financial district, with mountain views and a full spa.
- Free private parking
- Indoor pool and spa
- Mountain views from rooms
8.9
Great
437 reviews
Booking.com 8.9 · 437 reviews
About
The Ritz-Carlton, Almaty
The Ritz-Carlton, Almaty sits on the upper floors of the Esentai Tower in the city's financial district. It is a 10-minute drive from Park of 28 Guardsmen. The hotel offers a swimming pool, a spa and wellness center, and free private parking on site.
The property includes several dining options, a fitness center, and a range of amenities from a barber shop to ski storage. Rooms are equipped with modern comforts such as air conditioning, mini-bar, and tea and coffee facilities. Families will find cots, a kids club, and a children's buffet.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
In brief
What works, what to weigh
+
Strengths
5 reasons to book- High guest ratings across the board — Rooms and service both score 9.2, with value at 9.1 and staff at 9.1, out of 10.
- Mountain views from rooms and Club Lounge — Several reviewers highlight the mountain views from their rooms and the Club Lounge's elevated perspective.
- Spacious walk-in showers — Multiple guests call out the large walk-in shower as a standout feature.
- Convenient location near shopping center — The hotel is attached to a shopping center, which guests found convenient for quick trips and exploring.
- Extensive spa and wellness facilities — Enjoy a sauna, Turkish bath, steam room, Jacuzzi, and a variety of treatments including massage and facials.
–
Worth weighing
4 to weigh- General rating is lower than category scores — While individual categories score above 9, the general rating sits at 7.8, suggesting some guests find the overall experience less polished.
- Some reviews are brief or mixed — A few guests gave shorter or lower scores without detailed praise, indicating variability in experience.
- Check-in limited to 15:00-23:59 — The hotel's check-in window is relatively narrow, which may be inconvenient for late or early arrivals.
- Price may be high for some value expectations — As a 5-star property, the nightly rate is likely premium, and the value category, though high at 9.1, is still the lowest among key categories.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Elite Corner Double Room Two Double Beds
- 2 Double beds
- Shower
- Coffee machine
- Heating
- Bathtub
One-Bedroom Larger Suite One King Bed
- 1 King-size bed
Executive Suite
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Room Guest Room One King City View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Club Level Guest room One King Mountain View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Room Guest Room Two Double Mountain View
- 2 Double beds
- Shower
- Coffee machine
- Heating
- Bathtub
Elite Corner room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Club level Guest room 2 Double Mountain view
- 2 Double beds
- Shower
- Coffee machine
- Heating
- Bathtub
Grand Suite
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Mountain View Guest room 1 King Mountain view
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Food & Dining
- Restaurant
- Bar/Lounge area
- In-room breakfast
- Snack bar
- Packed lunches
- Special diet menus
- Dinner
Wellness & Leisure
- Indoor swimming pool
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Massage
- Beauty treatment
- Fitness centre
Services & Facilities
- 24-hour reception
- 24-hour security
- Room service
- Laundry
- Dry cleaning
- Currency exchange
- ATM/Cash machine
- Luggage storage
- Valet parking
- Paid shuttle service
Activities
- Skiing
- Hiking
- Cycling
- Golf course
- Ski pass vendor
Family & Kids
- Kids club
- Children's buffet
- Game room
- Cots
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 437 reviews
Booking.com · 8.9 · 437 reviews
8.9Verified guest“This hotel is ideal for me. I appreciate the 24-hour security, massage services, and excellent room service. On my first visit, staff helped with plug adaptors. Daniyar, the Concierge, was very supportive during a flight problem.”
8.9Verified guest“Beautiful and modern hotel, with courteous staff, comfortable furniture, great views, and a fantastic full breakfast.”
8.9Verified guest“Everything.”
8.9Verified guest“The mountain views from my spacious room were wonderful.”
8.9Verified guest“The room was well decorated and huge, with a large bathroom that had a roll-in shower.”
8.9Verified guest“We had a great time exploring the area with our kids. The elevated Club Lounge offers unmatched mountain views. The little ones loved the engaging activities.”
04 — Location
Getting around Almaty
The property sits in Almaty.
Financial District: The hotel is located in the center of Almaty's financial district, making it convenient for business travelers.
Park of 28 Guardsmen: A 10-minute drive away, this park is a notable landmark to visit during your stay.
Shopping Center: The hotel is connected to a shopping center, ideal for quick errands or leisurely browsing.
Almaty Esentai Tower, 77/7 Al-Farabi Avenue, Almaty, Almaty City, 50040, Kazakhstan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 145 rooms
06 — Questions
Frequently asked
Is parking available at The Ritz-Carlton, Almaty?
Yes, free private parking is available on site, and valet parking is also offered.
Are pets allowed at the hotel?
Pets are allowed according to the property's policies.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is until 12:00.
Does the hotel have a spa and pool?
Yes, the hotel features an indoor swimming pool, a spa and wellness center with sauna, Turkish bath, steam room, Jacuzzi, and a variety of treatments.
Is the hotel suitable for families with children?
Yes, the hotel offers cots, a kids club, a children's buffet, and a game room, as noted in the amenities.
The bottom line
The Ritz-Carlton, Almaty delivers on the luxury promise with high marks for rooms, service, and staff. Its mountain views and spa are memorable. However, the general rating and occasional mixed reviews suggest it's not flawless. Still, for travelers seeking a premium base in Almaty's financial district, it's a strong choice.
8.9From a guest perspective, the hotel balances splurge-worthy moments with a few minor inconsistencies.
Ready to book The Ritz-Carlton, Almaty?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.